IKON Office Solutions

Global Reach, Local Touch

Many Solutions, One Company.
For every phase of the document lifecycle - from input to archive - IKON offers best-in-class products and services to enhance efficiency. We use a consultative approach - first understanding customer needs, then applying the appropriate hardware, software and services to implement a streamlined document workflow.

IKON Office Solutions (NYSE:IKN) integrates imaging systems and services that help businesses manage document workflow and increase efficiency. As the world's largest independent distribution channel for copier, printer and color technologies, IKON offers best-in-class systems from leading manufacturers such as Canon, Ricoh and HP and service support through its team of 7,000 service professionals worldwide. IKON also represents the industry's broadest portfolio of document management services: outsourcing and professional services, on-site copy and mailroom management, fleet management, off-site digital printing solutions, and customized workflow and imaging application development.

The IKON Advantage

Document Expertise & Highly Skilled Professionals

IKON’s Professional Services organization will assess existing document processes, and use the results to build a more efficient workflow, helping control expenses and improve employee productivity.
Our consultative sales professionals create customized solutions, incorporating industry-leading technology and/or skilled on-site staff, to meet specific business requirements.
IKON service professionals are dedicated to maintaining the productivity and performance of our integrated hardware and software systems.

Six Sigma Methodology

To drive customer-focused process improvement across the company, IKON is implementing Six Sigma - a powerful process improvement methodology that has been proven to increase customer satisfaction and overall productivity. Through this initiative, we are working to align internal structures and processes to best meet our customers' needs and to grow shareholder value.

Six Sigma is a defined and disciplined business methodology designed to assist companies in increasing customer satisfaction and profitability by streamlining operations, improving quality, and eliminating possible defects in every process company-wide. The basic premise of Six Sigma is that if an organization can measure how many defects are in a given process, the organization can find a way to eliminate them. IKON is utilizing Six Sigma to strengthen our business processes by examining - and in some cases rebuilding - our processes from the customer's point of view.